Terms & Conditions

The hire period is for the day we POST the costumes until the day we RECEIVE the return.

To return your order, use the postage label (attached to the outside of your order in a documents enclosed pouch), and drop off at any post office.

We use Parcelforce 48 to post orders, we take no responsibility for delays as a result of postal delays/strikes. Please order your costumes in plenty of time to allow for delays.

The hirer is responsible for the costumes until they are received back in our depot.

Any costumes lost or damaged we shall contact you and offer the chance to return or replace.

If no costume or replacement is received within 7 days your payment card will be automatically charged full retail price.

Damage also refers to fake tan stains.

A late returns fee of 50p per costume per day will be automatically charged for latereturns.

You are able to make changes to your order up to 30 days before they are due to be posted, after which any changes are subject to availability.

Make sure to pack the returns appropriately.

The hirer is responsible for any loss or damage to returns in transit.

You have 14 days after placing an order in which to cancel, as long as the start date is more than 7 days later

If you require different start dates then please place multiple orders and pay shipping for each start date, otherwise the whole order will be posted for the latest start date chosen.

Orders take a minimum of 48 hours to process. If you place an order for a start date before this, the order won't be shipped until this is completed.

Orders placed for a weekend or bank holiday start date will be changed to the next working day.

You can see a list of bank holidays here.

Unfortunately we currently cannot post to Northern Ireland, Scottish Highlands or Islands, due to high postage costs.

We will store any data entered into our website for three years.